Health and Safety
Your safety and wellbeing are our top priorities.
We’ve implemented the following safety protocols to ensure a safe environment for all:
-HEPA viral filtration units in every room
-Thorough cleaning protocols between every patient
-Masking available upon request — just let us know!
No Show / Cancellation Policy
Missed appointments and last-minute cancellations are costly and prevent others from accessing care.
We follow a two-strike policy:
-Two no-shows or same-day cancellations will result in us no longer booking future appointments for that individual.
–If you need to cancel, please give at least 24 hours’ notice. Your cooperation is greatly appreciated.
Prescription Rechecks
For patients aged 19–64:
-One free recheck is available within 90 days of the exam with the same doctor.
-After 90 days, or if requesting a different doctor, a $75 fee applies per visit.
For patients under 19 or over 65:
-One free recheck is available within 90 days of the exam.
-After 90 days, a $40 fee applies per visit, regardless of the doctor.
Privacy Policy
Keeping your health information private and safe is of upmost important to us. Your personal and health record data is stored behind a firewall and in encrypted secure locations. Under no circumstances will your health data will be sold, shared or seen anyone else besides the doctors and staff at our clinic. The only time we send your records to other places is if you are being referred to another clinic or if relevant findings need to be shared with your family doctor or other specialist. This would be disclosed to you during your appointment before it’s sent.